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Advice For Tenants

We want to find you a home
At Ray White East Brisbane  our Business Development staff are focused on finding you a property.  All our properties with photos can be seen on our website.
Or please contact our office today to register on our prospective tenant database with weekly updates by phoning 3906 2500.

Once you have found the home
It is essential that each person who wishes to reside in the property complete an application form in full.

Should you require assistance with completing the form, we would be more than happy to help. When you return the application you will be contacted on the status of your application throughout the time of processing.

Once you have been successful

You will be notified of the result of your application immediately a decision is made by the owner and we have confirmed the lessor’s instructions. Please ensure that we have a daytime telephone contact number for you.

Securing your Tenancy

Once the application has been approved, you will need to come into the office and sign your tenancy agreement. We request that where possible, the lease be signed within 24 hours of approval.

Prior to moving in you will be required to pay a full bond of 4 times the weekly rental and a further weeks rent. Sorry but we do not accept bond transfers and bond loans are at the discretion of the landlord.
Payment of this money must be in cleared funds – money order or bank cheque only. No personal cheques can be accepted nor are cash payments able to be accepted.


Keys to the property will be handed over once  all monies are paid in full, the lease signed by all parties and lease start date has commenced.

Electricity, Gas and Telephone
It is your responsibility to have all services at the property placed in your name and to arrange a final meter reading prior to vacating. Contact numbers for these services are:
Energex 131253      Origin Energy 132 461
Telstra 132200        Optus 133 345
If you require  assistance for all connections we have an affiliation with Ray White Home Now who will arrange all connections on your behalf.

On the application form there  is a section for you to fill in to have Ray White Home Now organise your utilities, simply fill this in and sign the page and we will do the rest.


This is a very important form when you are moving into a rental property. It must be filled out by both the tenant and agent to ensure both parties agree to the condition of the property.
Please return the completed condition report to us within 3 business days of moving in. At the time of vacating, you will be required to complete an exit condition report that will be compared with the entry condition report.


Only the people originally included on your application and approved by the owner are allowed to reside at the property permanently. If a new tenant wishes to replace an existing tenant,please ensure our office is informed in order to approve the new application and complete the RTA paperwork. Please contact your property manager for more  information.

Our office is open weekdays 8.30am – 5:30pm, Saturdays 8.30am – 3.00pm. Should you wish to see your property manager, please contact our office to make an appointment time that is suitable  for both parties.

We have several options to pay rent, however we do not accept cash at our office for security reasons. Please discuss the alternate  payment options with your property manager. If you are paying by cheque or postal money order, please write your name and address on the back of the cheque. Rent is payable in advance and should reach our office on or before the due date. The most convenient option for your rent payments is using the DEFT payment system – please ask our staff how to arrange a direct debit payment method online or over the phone.

We ask that you report any matters requiring repairs or requests immediately to avoid the risk of injury to visitors or damage to the rented property. Notification of maintenance should be in writing. Any maintenance problem arranged by the tenant outside our normal business hours will be at the tenant’s cost unless it is proven to be an extreme emergency. You are required to complete a repair advice form should you need maintenance attended to at your property. The maintenance  request form must be completed as we are unable to provide  tradespeople with your contact details for repairs without the necessary privacy release signed. The repair/request form can be posted, emailed, faxed or dropped off at the office. For ease and efficiency please complete all sections.
The repair form can be downloaded from our web site.

As stated in your Tenancy Agreement, you will be responsible for payment of excess water usage at the property. If the property is water efficient you will be liable to pay the water consumption component and we will provide you a copy of the water compliance certificate.

Please be aware that the Lessor’s property insurance does not cover your personal belongings and it is in your interest to obtain contents insurance in case of damage or theft. Ray White Insurances offer a policy  suitable for tenants. Please speak to your Property Manager for further information.

Please do not use Blu-Tack or sticky type substances to hang or place pictures on the wall as removal of these items usually causes damage to the walls. If no picture hooks are in the premises please contact us to arrange for approval by the Lessor.

Unless a pet is specifically approved on your lease, pets will not be allowed at the property without prior approval. Please note that in unit complexes the Body Corporate By-Laws do not allow pets.

As stated in your Tenancy Agreement, you are responsible for the lawns and gardens unless specified beforehand. This means watering, weeding, trimming and mowing. Seek advice from your property manager before removing any plants or pruning large bushes/trees, and take note of relevant water restrictions. We are happy to recommend a garden maintenance tradesperson if you would like to accept responsibility for costs.

We carry out routine  inspections on all our properties approximately every four (4) months and will advise you in writing prior to the inspection date. This is always a good opportunity to point out any maintenance problems or other concerns you may have. Repair request forms are available from either your property manager or can be downloaded from our web site. If you are not present, we will access the property with our spare keys.

If during your tenancy the property goes up for sale, you will be advised accordingly. If you are under a fixed term lease, you remain in the property for the term of the lease.
If you are on a periodic tenancy (month to month), the Lessor must give you four (4) weeks notice to vacate the property once the property has been sold.

We keep a spare set of keys in the office. Should you have lost your keys or have locked yourself out you may collect our set during office hours. After hours, our recommended locksmith can be contacted at your expense, Titan Locksmith, Andrew White 0431 096 881.